FAQ

Frequently Asked Questions

Dynamo has all of the answers you’re looking for.

PURCHASING


 

How do I find out who my direct contact is at Dynamo Playgrounds?

Give us a call at our toll-free number 1-800-790-0034 or reach out to our sales department at sales@dynamoplaygrounds.com and we will refer you to the best person to speak to for your location.

What purchasing programs can I use to purchase Dynamo equipment?

Dynamo Playgrounds is a member of the following:

  • BuyBoard – Be sure to use proposal #475-15 when placing your order
  • National Purchasing Partners (NPP) – Find us under Procurement Solutions/Vendors, Contract/Parks & Playground Equipment/Dynamo Playgrounds. Make sure to use contract #VQ10301 when placing your order
Where do I start when it comes to planning a playground project?

You’ve already determined that there’s a need for a new playground, so you’ll need to determine what age group your users are in and what their needs are, where your playground is going, and how much you have in your budget. If you know the answers to those three questions, you’re all set.

Get in touch with our team sales@dynamoplaygrounds.com and let’s get started!

MATERIALS AND COMPONENTS


 

What colours are available?

1. Red 2. Orange 3. Charcoal 4. Tan 5. Yellow 6. Grey Aluminum 7. White 8. Brown 9. Blue 10. Green 11. Black

* Available in custom colours with an additional surcharge, with some exceptions to certain colours. Please enquire for more information.

 

A. Brown B. Blue C. Yellow D. Red E. Green F. Black G. Evergreen H. Liquid Fire I. Dragon Tail J. Licorice Twist

What type of connectors does Dynamo Playgrounds use?

Dynamo’s metal junctions are the magic that enables Dynamo designers to create our ever-growing collection of unrivalled play structures.

The team examined every possible variation of plastic and steel connector, but many used connecting screws and pins that ultimately damaged the ropes in time. This exhaustive search resulted in the creation of the DX system of moulded high-density aluminum. Compressing with 120 tons of force gives them incredible strength and a beautifully smooth finish. This system eliminates any risk of friction at connection points and ensures that the rope’s integrity and longevity are never compromised. Dynamo even created a portable machine press that can be used to repair a structure on site in the rare case of extreme damage.

What kind of ropes are used?

Dynamo’s engineers have created the safest, longest lasting, most attractive cabling in the playground industry. Using proprietary technology, they’ve infused the beautiful nylon cable coatings with UV protectants and flame retardant solutions in the extrusion process. They use these vibrant threads to weave a braid around 144 strands of galvanized steel to produce the play structure rope. This unique process keeps the ropes beautiful to see, soft to touch and stronger than any other cabling available.

The vibrant colours will immediately appeal to children of all ages, but the ropes will also feel just as good to the touch. A class 8 UV Colourfastness rating keeps the ropes looking new and the special nylon formula and unique weaving of threads means that Dynamo Ropes are resistant to fading, wearing and fraying for years.

What kind of paint process is used?

Dynamo uses a zinc rich primer that has been designed to maximise corrosion control. In addition to this, we use a Super Durable Polyester powder coating process to ensure the best quality possible.

DESIGN PROCESS


 

What is your design process?

Our methodology is simple: we work with our clients from the conception of a project to its completion and beyond.

We start the process by evaluating the proposed site and giving recommendations to the city officials or landscape architects on what types of equipment are best suited for their needs and space, as well as listen to what our clients had envisioned for the space.

Our business development team and designers then work hand in hand with the designated landscape architects or park planners to come up with a viable design that everyone is pleased with.

ACCESSIBILITY AND COMPLIANCE


 

Is Dynamo Playgrounds equipment ADA accessible?

Absolutely! Part of the reason Dynamo Playgrounds was born was to provide accessible playground equipment for children of all ages. Not only does our equipment provide steady, transferable surfaces for users with reduced mobility, but it also offers lots of fun for children with developmental disabilities, auditory sensitivity, sensory needs and social anxiety.

It would be our pleasure to provide you with more information on this.

Is Dynamo Playgrounds equipment compliant in my country?

Dynamo Playgrounds has equipment installed in more than 50 countries worldwide, and we continue to spread the fun of Dynamo every day. We adhere to the standards of ASTM F-1478, CSA Z614 and EN 1176.

WARRANTY AND PRODUCT SUPPORT


 

What is Dynamo Playgrounds’ manufacturer’s warranty?

We are proud of our robust warranty.  Feel free to download it and contact us with any questions.

Dynamo Warranty

What should I do if I see an issue or damage on my equipment?

Take pictures of the equipment, take note of your serial number and park name and reach out to our Product Support Team at support@dynamoplaygrounds.com or call us at 1-800-790-0034